Frequently Asked Questions

We accept all major credit and debit cards through our secure checkout process. We also offer a Cash on Delivery (COD) option for eligible orders within the continental United States. All card transactions are processed through secure, encrypted connections and comply with PCI DSS standards. We never store your full card details on our servers.

No, we offer guest checkout so you can place an order without creating an account. Simply provide your email, shipping address, and payment information during checkout. However, creating a free account offers benefits such as order tracking, saved shipping addresses for faster future checkouts, order history access, and the ability to submit product reviews. You can also create an account after completing a guest checkout.

Orders are processed quickly to ensure timely delivery. If you need to cancel or modify your order, please contact us immediately at [email protected] or call 1-800-555-0199 during business hours. We will do our best to accommodate your request. However, once an order has been shipped, it cannot be cancelled or modified. In that case, you may initiate a return after receiving the product within our 30-day return window.

Once your order ships, you will receive a shipment confirmation email containing your tracking number. You can use this number on the shipping carrier’s website to monitor the real-time delivery status of your package. The tracking number typically becomes active within 24 hours of being generated. If you have a registered account on our website, you can also view your complete order history and tracking information in the “My Account” section.

Sales tax is calculated based on your shipping address and the applicable state and local tax rates. The current tax rate applied is 8%. The exact tax amount is calculated and clearly displayed during the checkout process before you confirm your order, so there are no surprise charges. Tax is itemized separately in your order confirmation email and on your order receipt.

If your payment is declined, the order will not be processed and no charges will be applied to your account. Common reasons for declined payments include insufficient funds, incorrect card information, or security restrictions from your card issuer. Please verify your card details, ensure you have sufficient funds, and try again. If the issue persists, contact your bank or card issuer for assistance, or try using an alternative payment method.

No, currently Ink and Scanners only processes and ships orders to addresses within the 50 United States and Washington D.C. We do not offer international shipping, and we cannot ship to US territories (Puerto Rico, Guam, US Virgin Islands, etc.), APO/FPO/DPO military addresses, or freight forwarding services at this time. All shipping addresses are verified during checkout to confirm delivery eligibility.

All orders are processed within 1-2 business days (excluding weekends and federal holidays). Standard shipping delivery times after processing are: Continental US (lower 48 states): 3-5 business days; Alaska and Hawaii: 5-7 business days; remote or rural areas: up to 10 business days in some cases. These are estimated delivery times and may vary due to carrier volume, weather conditions, or other unforeseen circumstances. We do not currently offer expedited or overnight shipping options.

Yes, we offer completely free standard shipping on every order, regardless of the order total. There are no minimum purchase requirements, no handling fees, and no hidden surcharges. This applies to all products in our catalog, from compact home printers to larger office-grade equipment and scanners. Free shipping applies to all 50 US states including Alaska and Hawaii.

If you receive a product that is damaged during shipping or is defective on arrival, please contact us within 48 hours of delivery at [email protected]. Include your order number and photographs of the damage. We will arrange for a replacement to be shipped at no additional cost and provide a prepaid return label for the damaged unit. Please save all packaging materials as they may be needed for the carrier’s damage inspection process. Damaged/defective returns are never subject to restocking fees.

For high-value orders (typically over $300), a signature may be required upon delivery to prevent theft or loss. The carrier will attempt delivery and, if no one is available to sign, will leave a delivery notice and schedule a redelivery attempt. You can often arrange an alternative delivery time or pickup through the carrier’s website using your tracking number. For orders below the signature threshold, the carrier will typically leave the package at your door.

We offer a 30-Day Return Policy. If you are not satisfied with your purchase, you may return the item within 30 calendar days from the date of delivery. The product must be in its original condition, unused, and in its original packaging with all accessories, manuals, cables, and packing materials included. A restocking fee of up to 15% may apply for items showing signs of use or missing components. Items marked as “Final Sale” or “Clearance” are not eligible for return. Please visit our 30-Day Return Policy page for the complete step-by-step return process.

Once we receive and inspect your returned item (which takes 3-5 business days after arrival at our facility), we will notify you of the refund status by email. If approved, refunds for credit/debit card payments typically appear on your statement within 5-10 business days. For Cash on Delivery orders, refunds are issued via check or bank transfer within 10-15 business days. Please note that your bank or card issuer may have their own processing times that are beyond our control.

For standard returns (e.g., the product didn’t meet your expectations), the customer is responsible for return shipping costs. We recommend using a trackable shipping method and purchasing shipping insurance for high-value items. For returns that are due to an error on our part — such as receiving the wrong product, a defective item, or damage during shipping — we will provide a prepaid return shipping label at no cost to you.

Yes. All customer-submitted reviews displayed on our website reflect genuine feedback from real users. We do not use paid review services, AI-generated reviews, or suppress negative feedback. Some initial product reviews may have been contributed by early testers and staff to help new customers evaluate products, and these are based on real hands-on product experience. All reviews are moderated solely for inappropriate language, personal information, or spam — never for the rating or opinion expressed. We believe honest reviews help our customers make informed purchasing decisions.

We believe that specialization leads to better service and deeper expertise. By focusing exclusively on inkjet printers and scanners, we can curate the highest quality products, maintain comprehensive technical knowledge, and provide dedicated assistance that general electronics retailers simply cannot match. Our team understands the nuances of every model we carry — from printhead technology to duty cycle requirements — so we can help you make the best choice for your specific needs and budget.

Yes, all products sold on Ink and Scanners are brand new and come with the full standard manufacturer’s warranty. The length and terms of the warranty vary by brand, model, and product type. Warranty documentation is included with your product, and the warranty period begins from the date of your purchase from us. For warranty claims, you can contact the manufacturer directly, and you can contact us for assistance with the process if needed.

Currently, our primary focus is on the hardware — the printers and scanners themselves. We do not sell replacement ink cartridges, toner, or consumables at this time. We recommend purchasing replacement ink from verified office supply retailers to ensure quality and optimal print performance. Using manufacturer-recommended ink is important for maintaining print quality and preserving your printer’s warranty.

Yes, we take data security very seriously. All payment transactions are processed through secure, encrypted connections using industry-standard SSL/TLS encryption. We comply with PCI DSS standards for payment processing and never store your full card details on our servers. Your personal data is protected in accordance with our Privacy Policy, and we never sell, rent, or share your personal information with third parties for marketing purposes.

No, Ink and Scanners is an independent online retailer. We are not affiliated with, endorsed by, or sponsored by any manufacturer. We are an independent retailer that sources brand-new products through legitimate wholesale distribution channels. All product names, trademarks, and logos referenced on our website are the property of their respective owners.